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FAQ
SIB personal Internet Banking
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Frequently Asked Questions

Q.

WHAT IS INTERNET BANKING?

Internet banking is a real-time solution that allows you to do the following in a secure manner;

> Access your accounts 24 hours a day, 7 days a week.
> Check your balances, view your account statements and transaction history for your various accounts.
> Transfer money between your accounts.
> Pay your bills.
> Change your password over the internet.

Q.

WHAT DO I NEED TO MAKE USE OF THIS SERVICE?

Our internet banking is easy to use. All you need is:

> A personal computer that is connected to the internet.
> Any browser of your choice.
> Open your browser and log on to Public Bank Internet Banking.

Q.

HOW SECURE IS INTERNET BANKING?

The information you provide is kept strictly confidential. The latest electronic encryption technology ensures the secure transfer of information over the internet. As account security is important to us, we have built safety measures into PUBLIC Bank which reflect the importance of this issue.

Q.

IS THERE A CHARGE FOR USING THE INTERNET BANKING APPLICATION?

Currently, the service is provided at no charge.

Q.

WHAT IF I FORGET MY USERNAME OR PASSWORD?

If you forget username or password, click HERE to reset your password.

Q.

HOW SECURE IS MY TRANSACTION?

The safety and confidentiality of customers’ personal information is our top priority. The security system makes use of the latest technologies, standards, and business practices to guarantee customer security including: Firewall Protection, Password and Data Security, Secure Socket Layer (SSL), Audits and Inspections, Data Integrity, and Physical Security.

You can transfer funds 24 hours a day, seven days a week through the convenience of your computer up to the maximum daily transfer limit.
The Public Bank Inter-Account Transfer approval process consists of basic verification of the information that you provided. The ‘To Account’ of the beneficiary account will be checked against the database for the validity of the account. The approval process is done to ensure the safety and security of your transaction.
If you are already a customer with Public Bank, click Here to enroll.
Contact the Public Bank Customer Centre via email:customerservice@publicbank.com.my or during normal working hours, Mon-Fri 8:00 A.M to 3:00 PM
call:
603-2170 8000
603-2176 8168